Terms and Conditions

BUILDERS EMPORIUM LIMITED: TERMS AND CONDITIONS FOR THE SALE OF GOODS

This page tells you the terms and conditions on which we supply any of the product(s) listed on our Builders Emporium store to you. Please read these terms and conditions carefully before purchasing any of our Products. You should understand that by buying any of our Products, you agree to be bound by the below listed terms and conditions.

1. INFORMATION ABOUT US

We are Builders Emporium, a company registered in England and Wales under company number 7119384 and with our registered office at WELTECH CENTRE RIDGEWAY, WELWYN GARDEN CITY, HERTFORDSHIRE, AL7 2AA.

2. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

2.1 When we list Products on our store we are making an offer to sell those items to you. When you click Buy on a Product you accept our offer and create a binding legal contract between us.

2.2 The Contract will relate only to the Product covered in a single listing.

3. PRICE AND PAYMENT

3.1 The price of the Products and our delivery charges will be as quoted in the listing.

3.2 We accept payment by PayPal & Credit/Debit card. Payment must be made within 5 days of you making a purchase, unless stated otherwise.

4. DELIVERY

4.1 Once we have received payment for the product from you in cleared funds we will dispatch your product to arrive in accordance with the delivery estimate stated in the individual listing unless we notify you otherwise.

4.2 The locations to which we will deliver a Product along with the delivery services offered and estimated delivery times are as specified in individual listings. We provide detailed information about the current delivery arrangements that we have in place on the Delivery Information Page, please note that this is subject to change.

4.3 It is your responsibility to ensure that you have made appropriate arrangements to accept delivery and, where necessary, to transport the Product from the kerbside into your property. If you fail to accept delivery and the Product is returned to us you will be responsible for any return charges imposed by the courier.

4.4 If you order Products for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing a bid or purchasing Products.

5. CANCELLATION AND RETURNS

WHAT TO DO IF YOU CHANGE YOUR MIND

5.1 If you change your mind about a purchase made through our store, you may cancel the contract at any time beginning on the date on which the contract between us is formed and ending seven working days after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in clause 6 below).

5.2 To cancel a Contract, you must inform us in writing. You must also return the Products to us as soon as reasonably practicable (no more than 14 days after notifying us that you wish to cancel the contract) and at your own cost. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we have a right of action against you for compensation.

5.3 If you change your mind before the product has been delivered to you, please contact us straightaway and, if possible, we will cancel delivery. Please note that because of our fast delivery times this is not always possible. If we are unable to cancel a delivery and you refuse to accept delivery please note that a charge will be imposed by our courier for the return of the items to us and, because you are responsible for bearing the cost of returning any unwanted item to us, this cost will be deducted from your refund. Full details of current return costs are set out on the Delivery Information shop page.

5.4 You will not have any right to cancel a Contract for the supply of any Product which has already been used or damaged or where the packaging or seal has been broken or removed.

WHAT TO DO IF YOU RECEIVE A DAMAGED OR FAULTY PRODUCT

5.5 If you do not believe that the Product that you have received meets our warranty please contact us as soon as possible and provide us with full details of how you consider the Product to be damaged or faulty. If necessary we may ask you to provide us with photographs to demonstrate this or to return the product to us in order that we may examine it. We will need to know whether the packaging that the Product arrived in was also damaged to enable us to make a claim against our courier if the Product has been damaged in transit. If we are able to do so, we will repair a damaged or faulty Product. If we cannot do so we will refund the cost of the Product to you in accordance with our refunds policy (set out in clause 6).

6. OUR REFUNDS POLICY

6.1 If you return a Product to us:

(a) You have cancelled the Contract between us within the seven-day cooling-off period (see clause 5.1 above), we will process a refund due to you within 30 days of us receiving the Product. In this case, we will refund the price of the Product in full; however, you will be responsible for the cost of returning the item to us.

(b) You consider the Product is defective; we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you are entitled to a refund. We will refund the price of a defective Product in full, any applicable delivery charges and any reasonable costs you incur in returning the item to us.

6.2 We will refund any money received from you using the same method originally used by you to pay for your purchase.

7. OUR LIABILITY

7.1 Subject to clause 7.3, if we fail to comply with these terms and conditions, we shall only be liable to you for the purchase price of the Products.

7.2 Subject to clause 7.3, we will not be liable for losses that result from our failure to comply with these terms and conditions that fall into the following categories:

(a) loss of income or revenue;
(b) loss of business;
(c) loss of profits;
(d) loss of anticipated savings;
(e) loss of data; or
(f) waste of management or office time.

7.3 Nothing in this agreement excludes or limits our liability for:

(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) any breach of the obligations implied by section 12 of the Sale of Goods Act 1979;
(d) defective products under the Consumer Protection Act 1987;
(e) any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

8. LAW AND JURISDICTION

Contracts for the purchase of Products through our store and any dispute or claim arising out of or in connection with them will be governed by English law and subject to the exclusive jurisdiction of the English courts.